Returns & Refund Policy
At Shilla Webshop, we strive to provide the freshest products; however, due to the perishable nature of food items, returns are only accepted for damaged or incorrect deliveries reported within 24 hours. Please ensure all items remain in their original packaging to qualify for a full refund or replacement.
Inspect Your Order
Upon delivery, please immediately check your items for any signs of damage, expiration, or discrepancies from your order confirmation.
Contact Support
Email our customer service team within 24 hours of receipt with your order number and clear photos of the affected food products.
Verification Process
Our quality assurance team will review your claim to ensure it meets our safety and hygiene standards for a valid return or credit.
Receive Refund or Replacement
Once approved, we will initiate a refund to your original payment method or dispatch a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing